Featured Speakers on the Reliability and Maintenance Conference

Executing Procedure-Based Lubrication
Mark Barnes, PhD., CMRP
Vice President, Noria Reliability Solutions, Vancouver, BC, Canada

Abstract: Historically, industrial maintenance organizations have relied upon the skills, knowledge, and experience of their team members to determine what work gets done and how it is carried out. This poses problems for organizations that seek to standardize practices across multiple plants and/or divisions.

The skill sets have and will continue to decline, as a result of, significant staffing cutbacks, over the past 15 + years, combined with the fact baby boomers will begin to retire in droves, in 2008. The industrial maintenance organization of the future will increasingly come to resemble maintenance organizations that serve commercial aviation and nuclear power industries - heavily dependent uponprocedures to define what and how a job is accomplished. Learn the key elements to develop, deploy, and deliver an effective procedure-based lubrication program.

Bio: Mark earned his doctoral degree in 1991 in the area of analytical spectroscopy. A skilled educator and consultant in the areas of oil analysis and machinery lubrication, Mark has helped numerous clients:

• Develop effective machinery lubrication programs
• Troubleshoot complex lubrication problems through precision lubrication and oil analysis
• Implement, develop, and deploy world-class oil analysis and lubrication management programs

Saving Energy Through Maintenance
Robert Bates
Manager, Product Technology and Applications, Metso Paper, Thunder Bay, Canada

Abstract:
The dryer section is one of the largest energy consumers in the paper making process. As such, it is an excellent place to look for energy savings opportunities. This presentation looks at a number of typical maintenance issues in the dryer section and illustrates the potential energy savings associated with proper maintenance; resulting in an improved "cost per ton" of paper index. Specific case studies will be presented to show the potential savings in steam, gas and electricity.

Bio:
Bob Bates, is the Manager of Product Technology & Applications, for Metso Paper Ltd.- Air Systems. He is a Professional Engineer (mechanical) with over 22 years experience in industrial ventilation and process systems and a graduate of Carleton University, Ottawa, ON. His background includes fifteen years in Consulting Engineering in the mining and pulp & paper industry, seven years with Metso Paper, three of which he focused on steam and condensate projecting and design, as well as three years as Product Manager of  Process Air Systems. Currently, Bob is responsible for Air Systems Product Technology, and Applications and Sales for North America, which includes steam systems, process air, dust control, runnability, and process improvements.

Six Fault Zones of an Electric Motor
Noah Bethel
Product Development Manager, Tampa, FL

Abstract: When analyzing a motor, sometimes a Resistance to Ground test, is not enough. With today’s complex motor designs, it is important to look at your motors using the comprehensive Six Fault Zone Approach; Rotor, Stator, Air Gap, Power Circuit, Insulation, and Power Quality. This unique approach can effectively identify problems allowing you to fix them before they become catastrophic. In this presentation, we will explore the benefits of DC motor testing from both static and dynamic testing.

Bio: Noah has over eighteen years of broad operations and electrical systems maintenance experience in industrial, commercial, and military settings ranging from nuclear submarines to world class amusement parks. His experience includes high and low voltage, AC and DC, power generation, power distribution, motors, and motor controllers. Noah is currently in charge of product development of new and existing PdM technology for PdMA Corporation. He also presents “Electric Motor Reliability” workshops across the country. These workshops focus on increasing the understanding of and excitement surrounding PdM technologies and include Motor Circuit Analysis, Vibration Analysis, Infrared Thermography, Power Monitoring and Motor Current Signature Analysis.

Noah is a graduate of the University of the State of New York and the Naval Nuclear Power School and Training Unit. He is certified in motor circuit analysis, current signature, power analysis, thermography, and vibration analysis. He also has field experience with oil analysis and ultrasonic testing.

Case Study: Using CBP: Maintenance Transformation for Safety, Reliability and Cost Reduction
Robbie Coleman
Maintenance Manager, Smurfit Stone Corporation, West Point, VA

Abstract: The maintenance audit process uses CBP’s to create a “mill process” which includes an operations and maintenance partnership with ownership in improved Safety, OME, and cost reduction. This process has basic elements as a foundation and weaves a common theme of production improvement throughout maintenance and operations.

Case Study: Maintenance Budget: How To Develop A Realistic Maintenance Budget and To Use It To Control Spending
Robbie Coleman
Maintenance Manager, Smurfit Stone Corporation, West Point, VA

Abstract:Developing and meeting a maintenance budget target begins with the identification of a good task list, which, if addressed throughout the year, drives the outage requirements. Each area must identify routine cost, major maintenance cost, and extraordinary cost to determine the monthly requirements. Daily spending reports provide a continuous update on budget targets and ensure responsibility and accountability.

Bio: Robbie Coleman was awarded a Bachelor of Science Degree in Electrical Engineering Technology from Old Dominion University, located in Norfolk, Virginia, in 1979. In 1996, he graduated from Averett University, Virginia, with a Master’s Degree in Business Administration Degree. From 1979 to 1980 Robbie held a position with General Electric Numerical Controls. In late 1980, Robbie was employed with Smurfit Stone Container Corporation, formally Chesapeake and St Laurent. He has held the following positions as Project engineer, E/I Planner, E/I Foreman, E/I Supt., Maintenance Manager, and Maintenance & Engineering Manager. Presently, Robbie is employed as the Maintenance & Engineering Manager for Smurfit Stone Container Corporation.

Case Study: Capturing the Knowledge of Your Aging Work Force and Planning for the Future Shortage of Skilled Technicians
David Crockett
President & CEO, CenTec Inc., Greenville, SC

Abstract:

• Assist your organization in hiring people who have learning capacity and aptitude to get you to where you need to be tomorrow.
• Identify the specific knowledge and skills required to maintain equipment.
• Capture the knowledge and skills of your incumbent technicians andidentify the gap between required and existing skills-sets.
• Develop specific training that will provide the knowledge and skills required to maintain equipment.

Bio: David A. Crockett, President & CEO of CenTec, Inc. (Center for Technology), has over 23 years of industrial maintenance experience. Prior to CenTec, David directed a group that managed the recruiting, training, and assessments for the 24 Michelin North America facilities located throughout the United States and Canada. His journey involved transitioning 2,300 maintenance technicians in union and non-union facilities into fully proficient maintenance technicians. Dave’s group was successful in forging a partnership with represented bodies and management to a successful multi-skilled progression system. Over the last five years, David has been involved in assisting other premier manufacturers in successfully implementing a fully proficient maintenance organization. A native of Nova Scotia, Dave now resides in Greenville, SC. Dave has both an Industrial and Commercial Inter-provincial certificate.

Keynote Address: Hedgehog or Fox?
Keynote Speaker: John B. Crowe
Chairman & CEO, Buckeye Technologies, Memphis, TN

• World class reliability and maintenance excellence are necessary for a manufacturing company to achieve and sustain success.
• There are no secrets to excellence in reliability and maintenance. It is a matter of constancy of purpose. Must have the passion and focus of a hedgehog!
• Set realistic timelines and practice patience. Must not become scattered and defused like a fox!
• Need a champion with the passion to justify value of maintenance excellence and reliability to senior management.
• Must seek perfection! The journey never ends!

Bio: Mr. Crowe will become Chairman and Chief Executive Officer of Buckeye July 1, 2006. He served as President and Chief Operating Officer from April 1, 2003 until July, 2006. Elected as a director of Buckeye, in August 2004, Mr. Crowe has served as Senior Vice President, Wood Cellulose Division, from January 2001 to April of 2003. Mr. Crowe joined the company in December 1997 serving as Vice President, Wood Cellulose Manufacturing until January 2001.

Prior to joining the company, Mr. Crowe was Executive Vice President/General Manager of Alabama River Pulp and Alabama Pine Pulp Operations, a division of Parsons and Whittemore, Inc. and was Vice President and Site Manager of Flint River Operations, a subsidiary of Weyerhaeuser Company. From 1979 to 1992, he was an employee of Procter and Gamble.

Mr. Crowe is a graduate of Florida State University with a Master’s Degree in Mathematics. Prior to starting his business career, he served in the United States Air Force as a Senior Pilot and is a Viet Nam Veteran retiring from the U.S. Air Force Reserves in 1997 with the rank of Lt. Colonel.

Mr. Crowe has been active in Forest Products Industry trade associations. He serves on the Board of Governors of the National Council for Air and Stream Improvement and has served on the Board of Directors for the Alabama Pulp and Paper Association.

Mr. Crowe and his wife, Betty, have two sons and two granddaughters. They reside in Germantown, Tennessee. Mr. Crowe serves on the Board of Directors of United Way of the Mid-South.

Case Study: Operations and Maintenance: Bridging the Gap to Operations Excellence
Paul Dufresne
Maintenance Engineer I, Georgia-Pacific Corporation, Palatka, FL

Abstract: Learn how the Georgia-Pacific Corporation facility in Palatka, Florida, is bridging the gap to “Operations Excellence” by using an existing essential care route for operators to take ownership in their equipment. Recently, Georgia-Pacific was purchased by Koch Industries, and as a result, the mill is currently going through rapid changes. Jobs and functions are being streamlined to produce maximum efficiency and 10,000% compliance = 100% of the employees, 100% of the time.

Bio: Paul Dufresne is a Mechanical PM Supervisor at the Georgia-Pacific Palatka Mill, located in Palatka, Florida. Paul has worked in the mill for over three years managing the vibration and lubrication group. Prior to working for Georgia-Pacific, Paul spent 10 years in the United States Army as a Non-commissioned Officer and Commissioned Officer in the Armor Branch, with an extensive background in the maintenance and operation of the M1A1 Main Battle Tank and Fleet Vehicle Maintenance. Paul is a Distinguished Military Graduate from the University of Central Florida.

Standardizing and Improving Best Practices in Estimating and Planning
Bernard Ertl
Vice President, Interplan Systems, Inc., Houston, Texas

Abstract: Even though planning and estimating are considered the foundation for shutdown management success, studies reveal the quality and definition of plans and estimates vary greatly, even among experienced planners. The level of detail ranges from 3-26 tasks, for one particular test case, with a total job duration ranging from 4-38 hours! With standardized, consistent, planning and estimating, management would have a more reliable measuring stick for evaluating project deviation and its’ success.

Standardization and a solution to capture and to improve best practices are necessary to refine the quality of planning. Currently, most planning departments plan and estimate jobs manually or use a library of static templates that must be customized for the instant project. Both methods have serious limitations as a mechanism for capturing lessons learned and for improving best practices for future projects. This presentation will outline:

• Research on inconsistent planning quality
• Problems inherent in the manual or static template based approach to capturing and improving best practices
• Solutions to commonly identified problems

Bio: Bernard Ertl, FPEO, is the Vice President of InterPlan Systems Inc. A Bachelor's Degree in Computer Science, he has over 15 years experience in “turnaround planning and management” within the oil refining and petrochemical process industries. Bernard is a Fellow of the Planning Engineers Organization and currently serves on the Steering Group. InterPlan Systems Inc. offers solutions for estimating, planning, scheduling and managing industrial maintenance shutdowns / turnarounds.

How to Conduct a Skills Inventory in an Industrial Environment
Ralph Finch
Dean, Trades & Technology, Thompson Rivers University, Kamploops, BC, Canada

Abstract: This presentation will first address the benefits of conducting a workforce skills inventory, especially for companies and organizations that are competing in the global marketplace. After establishing the benefits, the presentation will then introduce the process involved in implementing a workforce skills inventory, along with some recommended guiding principles for conducting a skills inventory.

Bio: Ralph Finch has been involved in the trades for over forty years.  Ralph is a ticketed certified A welder/fabricator as well as a certified steamfitter and pipe-fitter.  For twenty years, he has taught in the British Columbia College and University system as a welding instructor. During this time, he also served as the Provincial College Coordinator of mechanical and metal fabrication programs for the Ministry of Advanced Education and Job Training.  Since 1995, Ralph has been the Dean of the School of Trades and Technology at Thompson Rivers University.  Ralph has provided the university and clients with expertise in the international and domestic trade skills needs and assessments.  He has shared his knowledge with organizations in Jamaica, China, India, Chile and Argentina.  Ralph uses a hands-on, practical based approach to assessing workforce skills inventory, enabling Industry to accurately determine, prioritize and implement training requirements.

Improving Reliability and Production Yield by Creating An Automation Department
Simon Fitzgerald
Sr. Electrical Controls Engineer, Louisiana-Pacific Corporation, Roaring River, NC

Abstract:

• Why create an automation department?
• Assess the potential for automation in the plant.
• Lead the plant into the future by integrating automation with existing Electrical/Instrumentation skills. 

Bio: Mr. Fitzgerald has more than 25 years of user experience in the implementation of Process Control and Automation with various companies, both as end user and supplier of new production processes.

Mr. Fitzgerald’s professional experience includes designing control systems for pulp and paper plants worldwide for Black Clawson International, line automation and integration with European Thermal Insulation Manufacturer, assisting with new plant startups with Hardboard Manufacturer and Particleboard manufacturer, and process control design and plant automation/integration with  LP Corporation Hardboard Siding.

Preventive Maintenance For Electrical and Instrument Equipment – A forgotten Opportunity?
Steve Holmes
Reliability & Automation Superintendent, Georgia Pacific Corporation, Rincon, GA

Abstract: Discuss the experiences of developing and implementing a successful maintenance program, specifically, the Automation maintenance practices. Automation maintenance development in some companies is not a focus; therefore, hinders the organizations’ success. In our industry, automation maintenance is an opportunity to provide organizations with a comparative advantage in the marketplace. Some Corporations have restructured their maintenance organization to develop a world class maintenance program. The process, learning steps, current practices, and future goals of the maintenance program will be reviewed with a focus on Automation. Learn best practices and opportunities for a successful preventive maintenance program.

Bio: Steve Holmes has over 20 years experience in the paper industry, working in research, production, engineering, IT, maintenance and in a number of successful corporations committed to continuous improvement and best practices. In 2005, Steve career transitioned from UPM-Kymmene, Grand Rapids, MN, to Georgia Pacific, Rincon, GA, where he is presently employed as the Superintendent of E&I and Reliability Maintenance.

The life experiences Steve values include his family, wife Amy and two daughters, Katie and Sarah; receiving 2 MBA’s, one specializing in International Operations Management and the second in Human Resources; International travel benchmarking, studying best practices and learning the true meaning of world class; and the development of a U.S. Patent.

Case Study: First Steps to Reliability
Jim Hudson
Reliability Superintendent, Tembec, St. Francisville, LA

Abstract: This presentation will address the use of software and mobile handheld computers for maintenance and operator basic care equipment inspections. Jim illustrates how the company aggressively pursued a culture change to structured reliability in order to significantly minimize downtime in a plant with over 15,000 pieces of equipment. Learn how Tembec used their limited resources to gain considerable improvements and cost reduction through reliability techniques such as Condition Based Monitoring and Vibration Analysis. Jim implemented the Design Maintenance software application, MAINTelligence, in 2003. Their plant utilizes nine Intermec 700 handhelds

Bio: Jim has over 19 years experience with Tembec, in the pulp and paper industry. A degree in mechanical engineering, he has used his mechanical engineering skills in the positions of project engineer, planner, supervisor, and maintenance reliability engineer in all areas of the integrated pulp & paper mill at St. Francisville, Louisiana. Over the past three years, Jim has been at the forefront of the maintenance effort at the mill to develop and implement a structured reliability program that encompasses basic care, lubrication, condition monitoring, and precision maintenance.

CBP Case Study: Current Best Reliability and Maintenance Practices: What They Are and How to Use Them to Evaluate and Improve Performance
Torbjorn Idhammar
Vice President & Partner, IDCON, INC., Raleigh, NC

Abstract: Mahatma Gandhi was once asked what he thought of western civilization.He replied that he thought it would be a good idea. The same thought, comes to mind, when considering management skills in maintenance departments. It is not uncommon to find maintenance departments without established goals and visions. The action plans to reach the goals and follow the vision are equally void. Learn some valuable tips on how to establish basic leadership processes in your mill.

Bio: Tor Idhammar is a Partner and Vice President with IDCON, INC. He has worked in over 50 plants in nine countries in several industries. His primary responsibilities at IDCON, INC. include training and implementation support for preventive maintenance/essential care and condition monitoring, planning and scheduling of maintenance work, and root cause problem elimination. Tor also works with our Benchmarking tours, conferences, product development, and he specializes in helping organizations improve their reliability and maintenance performance and reduce their production cost. Tor performs assessments, trains in planning/scheduling, preventive maintenance, spare parts management, root cause problem elimination, and implements continuous improvement plans for facilities.

Case Study: Safety: Planned and Scheduled Maintenance
John Martin
Maintenance & Engineering Training Coordinator, MeadWestvaco Corporation, North Charleston, SC

Abstract: Studies have confirmed there is a strong correlation between reactive maintenance and safety incidents. This presentation will discuss a case study on the importance of planning and scheduling work to avoid safety incidents.

Bio: John Martin is a 35 year veteran of the construction and manufacturing industries. In 1984, John was seriously injured in an industrial accident and received chemical burns over 70% of his body and chemical burns to both eyes. Through medical technology and sheer determination, John has overcome his life changing injury. In recent years, John has earned a Bachelor of Science Degree in Work Place Education from Southern Illinois University. In 1998, John was selected to guide the Mill-wide implementation of the Aubrey Daniels’ Behavioral Based Safety process. John has presented at major companies, nationwide, and conferences to include BIC Corp, Rock Tenn, International Paper, Georgia Pacific Corporation, Rohm and Haas, Colgate Palmolive, Behavioral Safety Now Conferences, Pulp and Paper Safety Association Conference, ASSE 2005 PDA in New Orleans, and the Mid South BBS Conference. His topics encompass the “Anatomy of an Accident/The JOHN MARTIN STORY,” “Roadmap to Keeping Your Safety Process Evergreen!,” “Moving Your Safety Process from a Reactive Program to a Preventive Process,” “Building Safety into Work Processes,” and “Using Root Cause Analysis on Near-Miss Incidents.”

The Future of the Market Pulp Business - Can We Compete?
Daryl Nichol
Vice President, Alberta-Pacific Forest Industries, Inc., Boyle, Alberta, Canada

Abstract:
Currently, the North American pulp producer is not competitive with South American producers, specifically, the Brazilian producers. Their advantage is:

• cheap, fast growing fibre
• cheap labor
• higher yield
• close proximity to shipping
• modern facilities with high production capability
• new technologies

Some of our challenges are:

• insufficient capital reinvestment in our North American plants
• government taxation policy and depreciation
• utilization of current technology is lacking
• expensive wood costs
• high labor costs

How will a mill like Alberta-Pacific Forest Industries compete? Focusing entirely on cost reduction as a strategy can cripple a plant and reduce their ability to compete. Organizations need to re-think how they currently do business. Focusing our attention on waste reduction is more meaningful. Every employee needs to consider the value they add when performing a certain function. New technologies that can be readily implemented and have a high rate of return, need to be considered when developing short and long term plans.

Bio: Daryl has worked in the Pulp & Paper industry for 30 years. He has held various positions throughout his career; Mechanical Trades Technician, Maintenance Planner, Maintenance Foreman, Business Unit Planner, Maintenance Specialist, Maintenance Manager, Maintenance software Project Lead, Pulp Operations Business Unit Leader, Mill Manager and most recently Assistant General Manager and Vice President of Pulp Operations.

Daryl has worked for Alberta-Pacific Forest Industries since 1992 and was involved in the commissioning and start-up efforts of the plant in 1993. In 1997, he moved to the role of Maintenance Specialist to research and implement equipment reliability strategies to sustain and improve plant reliability. This particular phase of his career allowed him to successfully move into an operational role. He has worked in both union and non-union plants.

The Impact Of Precision Alignment On The Life Of Bearings And Seals
Michael L. Snider
CEO, Universal Technologies’ Companies, Huntersville, NC

Abstract: 
Precision alignment of rotating machinery shafts is one of the key factors in reducing “parasitic” loads on bearings, seals and shafting, thus increasing overall machine uptime, Mean Time Between Failure (MTBF) of machinery components, and profitability of the organization. The primary focus of this presentation is to show how misalignment affects the machine components of both the driver and driven machines once coupled and under operation.

Bio:
Michael has over 22 years experience in the fields of machinery reliability, technical training delivery, training and task qualification program design, and development. His experience and qualifications include machinery reliability program evaluation and implementation, machinery troubleshooting and problem solving, and component root cause failure analysis. Michael received his Bachelor of Science and Bachelor of Arts Degrees in Philosophy and English in1981and 1982, respectively, from St. Andrews Presbyterian College and he completed graduate studies in Physics and Mathematics at the University of North Carolina in 1987. 

Since 1992, Michael has provided machinery reliability training and consulting services for a wide diversity of industries, including pulp and paper, petrochemical, electrical power, steel and aluminum, fiberglass, and various other product and equipment manufacturers.

Key Concepts and The Human Factor of The Successful Work System at Solvay Paperboard
Thomas Stigers
President, Solvay Paperboard, Syracuse, NY

Abstract: Tom Stigers will present on the Human Factor in Manufacturing Reliability.  Solvay Paperboard, a manufacturer of containerboard products, has a business model that relies heavily on industry benchmark levels of operating efficiencies.  The organization is built upon a team concept culture that promotes and supports high levels of operating and maintenance technician involvement.  This presentation will detail the aspects of the organizational design that enables all employees to play a role in managing many facets of the business and help ensure the attainment of high efficiencies and reliability.

Biography: Tom Stigers has worked in the paper industry for 19 years. Tom holds BS degrees in Engineering from Clarkson University and SUNY College of Environmental Science and Forestry and a MBA from Adelphi University. Prior to joining Solvay Paperboard, Tom has held management positions with Champion International Corporation, Simpson Paper, Donahue Industries, and Abitibi Consolidated.

Water Contamination of Lubrication Oils – The Invisible Enemy of Equipment Reliability
Rojean Thomas
Manager of Engineering, Trico Manufacturing, Pewaukee, WI

Abstract: Water contamination in oil lubricated equipment has long been recognized as a leading cause of oil degradation and premature equipment failures.Different technologies exist for detecting and removing the visible phases of water in oil, but damage to bearings and lubricants occur prior to reaching visible levels.

Learn how Saturated Relative Humidity sensing technology can be used to monitor the headspace prior to reaching damaging levels. In many large re-circulating oil systems, water is the primary contaminant and “real time” warnings to increasing levels could allow for corrective action prior to requiring expensive removal techniques. Strategically placed sensors can lead right to the culprit of the moisture ingression, such as a damaged seal.

Bio: Rojean Thomas holds a B.S.M.E degree from Michigan Technological University. She has over fifteen years experience providing technical support in the design and application of various types of industrial equipment with emphasis on lubrication management. She is a STLE Certified Lubrication Specialist (CLS) and is an active member of the Hydraulic Institute currently serving as Vice Chairman of the Housing Technical Committee. Rojean is the author and presenter of numerous lubrication related technical papers and presentations.

Maintenance & Troubleshooting Techniques for Hydraulic Systems
Thomas Tipton
Field Operations, KAM Tech, Conroe, TX

Abstract: The use of hydraulic systems has increased dramatically over the last fifteen years. Hydraulic systems can be found in every production phase from the wood yard, to the power house pulp mill, and to the paper machine. Learn how a successful hydraulic system can increase productivity through the basic function, service life, failure modes, and required maintenance.

Bio: Tom Tipton is in charge of Field Operations for KAM Tech.  KAM Tech is a hydraulic service company featuring a "Phased" maintenance approach to industrial hydraulic systems. Mr. Tipton, a graduate of Stanford University, has over twenty-one years of experience with industrial hydraulic systems. He has held service, engineering, and technical sales positions with Hagglunds Drives, Denison Hydraulics, and Vickers. His areas of expertise include hydraulic drives utilized in pulp & paper production and sub-sea hydraulic trenching systems for fiber optic cable burial. Mr. Tipton is married with three children and resides in Conroe, Texas.

Maintenance Management Experiences, Lessons Learned & Opportunities to Bring Maintenance into the Business
Tom Woginrich
Senior Consultant, IBM Global Business Services, Newberg, OR

Abstract: Explore the experiences of a Maintenance Manager, Supervisor, and “Change Agent” in the Pulp & Paper industry. Follow the process: from the need for change, the presentation of the case for change, the improvement or modernization, and finally, the implementation phase. Learn what worked, what didn’t work, and how to discern the “gray” area in this critical change management process. Discuss how to appropriately, effectively, and at the right time, leverage technology in day-to-day reliability management and the tactics to manage the evolution from a culture of fire-fighting, to planned & scheduled maintenance.

Bio: Tom has 16+ years of maintenance, reliability, engineering, and asset management experience in Pulp & Paper, Facilities and Semiconductor Manufacturing. While working in the Pulp & Paper industry for James River Corporation and SP Newsprint Company, Tom has served in roles of Maintenance Manager, Maintenance Supervisor, and Electrical Project & Maintenance Engineer. In his eight + years of experience with Hewlett Packard, he served as Electrical Systems Engineer, Maintenance & Reliability Manager, Regional Reliability Manager, and Global Asset Manager focused on global reliability and information management standards. Tom currently is working as a Senior Consultant for IBM Global Business Services.